Pusulabet Privacy Policy – How We Protect Your Data

Pusulabet ("we," "us," "the Platform") operates the website at pusulabet.vin and its associated mobile application. As a platform that handles real-money transactions in PKR for Pakistani players, we take data privacy seriously — not just because it is the right thing to do, but because your trust in us depends on it.

This Privacy Policy describes the personal information we collect when you visit the site, register an account, make deposits via JazzCash, Easypaisa, Raast or bank transfer, place bets or use any other feature of the platform. It also explains how that information is used, how it is protected and what your rights are in relation to your own data.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines. Together, these three documents form the complete agreement between you and Pusulabet regarding the terms of your use of the platform.

If you have any questions about anything in this Policy, please contact our support team before proceeding. Contact details are in Section 12 below.

Pusulabet collects personal data in three main ways: information you provide directly, information generated through your use of the platform, and — in limited circumstances — information from third-party verification partners. The following table summarises the categories of data we collect.

We do not collect data that is not necessary for operating the platform. We do not ask for your home address unless it is specifically required for identity verification. We do not store full payment card numbers on our servers — card transactions are handled through encrypted third-party payment processors.

Every piece of data we collect serves a specific, legitimate purpose. We do not collect data speculatively or for purposes unrelated to running the platform. The main reasons we process your personal data are as follows:

• Account management: To create and maintain your Pusulabet account, verify your identity and ensure only you can access your account.
• Transaction processing: To process PKR deposits through JazzCash, Easypaisa, Raast and bank transfers, and to process withdrawal requests back to your verified payment method.
• Platform security and fraud prevention: To detect unusual account activity, identify duplicate accounts, investigate potential misuse and protect all players from fraud.
• Responsible gaming: To monitor for patterns that may suggest problematic gaming behaviour and to apply deposit limits, session reminders or self-exclusion where requested or necessary.
• Customer support: To respond to your queries, resolve disputes and provide account assistance.
• Platform improvement: To understand how players use the platform so we can improve navigation, game selection, Cricket and PSL betting markets, deposit options and the overall experience.
• Bonus and promotion management: To verify eligibility for promotions, track wagering progress and ensure promotions are used fairly and within the stated terms.
• Legal compliance: To comply with applicable legal obligations including anti-money laundering checks, age verification and record-keeping requirements.

We will not use your personal data for any purpose that contradicts the above without first informing you and, where required, obtaining your consent.

Given that Pusulabet handles real-money transactions in PKR, we apply additional care to the handling of payment-related data. When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, debit card or credit card, the following applies:

• Payment transactions are processed through encrypted, third-party payment processors. Pusulabet does not store full card numbers or mobile wallet PINs on its own servers.
• We record transaction references, amounts, timestamps and the payment method type associated with each transaction. This record is necessary for processing withdrawals back to your verified payment method and for resolving any payment disputes.
• Payment data is used to verify that all deposits originate from a payment account registered in your own name. Third-party deposits are not permitted under our Terms and Conditions.
• For large or unusual transactions, we may request documentation confirming your identity and the source of funds. This is a standard anti-money laundering procedure and applies equally to all players.
• Withdrawal requests are matched against your deposit history to ensure funds are returned to the original payment method wherever possible.

Payment data is retained for as long as required for accounting, dispute resolution and legal compliance purposes. See Section 8 for full details on our data retention periods.

Pusulabet does not sell your personal data to third parties for marketing or commercial purposes. Your data is not shared with advertisers, data brokers or unrelated businesses. The only circumstances in which your data is shared with third parties are the following:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card processing services receive the transaction data necessary to process your deposit or withdrawal. Each of these partners operates under their own privacy and security standards.
• Identity verification providers: Where identity or age verification is required, your identity data may be passed to a verification partner. This data is used solely for the purpose of completing the verification check.
• Fraud prevention services: We use fraud prevention tools that may process device fingerprint data, IP address information and transaction patterns to detect and prevent fraudulent activity on the platform.
• Technology providers: Game content providers and platform technology partners may receive anonymised or aggregated usage data to support game delivery and platform functionality. They do not receive personally identifying information.
• Legal requirements: If we are required by law or a valid legal process to disclose personal data, we will do so. We will notify you if we are able to do so under the circumstances.

Pusulabet uses cookies and similar technologies on the website and in the mobile app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how it is being used. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit, and security cookies that help protect your account. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred deposit method and game display options so you do not need to re-enter them on each visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are most visited, where players spend time and where issues occur. This data helps us improve the experience for everyone.
• Security and fraud-detection cookies: Help identify suspicious patterns of access that may indicate account compromise or automated bot activity.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from logging in or using core platform features. Disabling analytics cookies will not affect your ability to use the platform but will reduce our ability to improve it over time.

The Pusulabet mobile app uses equivalent in-app tracking technologies for the same purposes described above.

Protecting your personal data is a core operational responsibility at Pusulabet. We implement multiple layers of technical and organisational measures to keep your information secure:

• Encryption in transit: All communication between your device and our servers uses TLS encryption. This means your login credentials, payment details and personal data cannot be intercepted in transit.
• Encrypted storage: Passwords are never stored in plain text — they are hashed using industry-standard algorithms. Sensitive data at rest is encrypted within our database systems.
• Access controls: Access to personal data within our systems is restricted to staff with a legitimate operational need. Access is logged and reviewed regularly.
• Security monitoring: Our systems are continuously monitored for unusual activity, attempted breaches and anomalous data access patterns.
• Regular audits: Our security practices and data handling procedures are reviewed on a regular basis to identify and address vulnerabilities.

While we take all reasonable technical precautions, no system connected to the internet can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you as soon as reasonably practicable and take immediate steps to contain the breach.

You also play a role in keeping your account secure. Use a strong, unique password for your Pusulabet account. Do not share your login credentials with anyone. Log out fully when using shared devices. If you suspect your account has been accessed without your authorisation, contact support immediately.

We keep your personal data only for as long as is necessary for the purposes described in this Policy. Different categories of data are subject to different retention periods:

• Account and identity data: Retained for the duration of your account and for a period after account closure as required for legal and audit purposes.
• Transaction and financial records: Retained for a minimum period consistent with standard accounting and anti-money laundering record-keeping requirements.
• Support correspondence: Retained for a reasonable period after the resolution of the relevant query or dispute, in case follow-up is needed.
• Usage and analytics data: Anonymised aggregated data may be retained indefinitely for platform improvement purposes. Individually identifiable usage logs are retained for a limited period and then deleted or anonymised.
• Cookies: Session cookies expire when you close your browser. Persistent cookies have individual expiry periods that vary depending on their function, typically ranging from 30 days to 12 months.

When your data is no longer required, it is securely deleted or irreversibly anonymised. If you request account closure, we will process the closure and handle your remaining data in line with the above retention schedules.

As a Pusulabet player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team:

• Right of Access
  You can request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe and provide the information in a clear format.
• Right to Rectification
  If any personal data we hold about you is inaccurate or out of date, you can ask us to correct it. For basic account information such as your contact email or phone number, you can update these yourself in your account settings.
• Right to Erasure
  You can request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. Note that we may be required to retain certain data — such as transaction records — even after account closure.
• Right to Restrict Processing
  In certain circumstances, you can request that we limit how we use your data while a concern is being investigated, rather than having it deleted entirely.
• Right to Data Portability
  You can request your personal data in a structured, machine-readable format if you wish to move it to another service.
• Right to Withdraw Consent
  Where we process your data based on your consent (for example, for optional communications), you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact our support team with your registered username and a description of your request. We aim to respond within 30 days. Complex requests may take longer, and we will keep you informed if that is the case.

Pusulabet is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. During registration, users are required to confirm that they are 18 or over. If age verification reveals that a player is under 18, the account will be closed immediately and any data collected will be deleted promptly.

If you believe that someone under 18 has registered an account on Pusulabet, please contact our support team immediately so we can investigate and take appropriate action. We take underage access seriously and have verification procedures in place to prevent it.

For guidance on preventing underage access to gaming content on shared household devices, please visit our Responsible Gaming page, which includes practical tips on parental controls and device-level restrictions.

We may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable legal requirements. When we make material changes, we will notify registered players via email or an in-platform notification before the updated Policy takes effect. The revised Policy will be published on this page with an updated date.

We encourage you to review this page periodically. Your continued use of Pusulabet after any updated Policy has taken effect constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact our support team. We are available 24 hours a day, seven days a week.

You can reach us at: [email protected]

When contacting us about a data request, please include your registered username and a clear description of your request so we can handle it efficiently. For access requests, we may ask you to verify your identity before we release any personal data, to ensure your information is only disclosed to you.